About Hess : Quality Statement

Hess Industries is committed to our customers. We design equipment that enables our customers to achieve competitive advantages through improved quality and lower manufacturing costs. With this goal in mind, Hess has a number of programs in place to support our customers.

Quality Statement

Hess Industries puts quality first, which is why we’ve created our HEROICS statement. HEROICS is the acronym for Hess Industries Rallies On Improving Customer Satisfaction. Hess employees live HEROICS on a daily basis and continually live out Hess’ quality objectives:

I. Continuous Value Building
The elimination of non value-added steps through the use of continuous improvement in:

A. Our products we design and build – by reducing engineering and manufacturing rework and warranty expenses

B. Our processes and methods we use to execute our orders – by conducting design and process reviews

C. Our operating cost – by controlling how we spend money to conduct our business.

II. On-Time Deliveries
Achieving on-time deliveries in accordance with our contract requirements.

III. Contract Scope Compliance
Building equipment and providing services that meet our contractual obligations and satisfy customers as evidenced by substantial repeat orders.

IV. Budgetary Compliance
Building products and providing services within our established execution budgets.

V. Customer Product Improvements
Designing and building equipment to enable our customers to achieve competitive advantages through improved quality and lower manufacturing costs.

ISO Certification

Hess Industries’ quality management system is registered to ISO 9001. More information on ISO certification can be found at QMI-SAI Global .

Non-Disclosure Statement

Hess is committed to upholding the privacy of our customers' proprietary information, as well as our own. As a result, all customers and vendors are required to sign confidentiality agreements.